Last updated: September 2026

At Aijek, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use and protect your information when you visit our website, shop with us, subscribe to our communications or otherwise interact with Aijek.

Information We Collect

When you visit or make a purchase from Aijek, we may collect information including:

— Your name, email address and phone number 
— Billing and shipping addresses
— Order, purchase and transaction information 
— Account information, if you create an account 
— Communications and enquiries you send to us 
— Your marketing preferences 
— Information about how you interact with our website, such as pages and products viewed, items added to your cart, IP address, browser and device information. 

Payment information is securely processed by our payment providers. Aijek does not directly store your complete credit or debit card details.

How We Use Your Information

We use your information to operate our online store and provide you with the best possible experience with Aijek. This may include:

— Processing, fulfilling and delivering your orders 
— Processing payments, returns, exchanges and refunds 
— Communicating with you about your orders or enquiries
— Providing customer service 
— Improving our website, products and customer experience
— Understanding how visitors interact with our website 
— Preventing fraud and maintaining the security of our website
— Sending you marketing communications where you have chosen to receive them
— Providing relevant advertising and measuring the effectiveness of our marketing, where permitted
— Meeting our legal, regulatory, tax and accounting obligations. 

We only collect, use and disclose personal information for purposes that are reasonably appropriate and in accordance with applicable data protection laws.

Shopify

Our online store is hosted by Shopify, which provides the e-commerce platform that enables us to sell our products and services.

When you browse our website or make a purchase, certain personal information may be processed by Shopify to provide these services to us.

You can learn more about how Shopify handles personal information through the Shopify Consumer Privacy Policy.

Email Marketing

We use Klaviyo to manage our email marketing and customer communications.

If you choose to join our mailing list, we may use information such as your email address, purchase history and interactions with our website and emails to send you relevant Aijek news, collection launches, events and other updates.

You can unsubscribe at any time using the unsubscribe link included in our marketing emails.

Unsubscribing from marketing communications will not prevent us from contacting you where necessary regarding an order, transaction or enquiry.

Cookies & Website Tracking

Like most e-commerce websites, Aijek uses cookies and similar technologies to make our website work, remember preferences, understand how visitors use our website and improve our marketing.

Depending on the services enabled on our website, these technologies may be provided by Shopify, Klaviyo, Meta and other analytics or advertising partners.

They may help us understand information such as which pages or products you view, whether you add a product to your cart, how you arrived at our website and whether an advertisement resulted in a visit or purchase.

Where required by applicable law, we will ask for your consent before using non-essential cookies or similar tracking technologies.

You can manage your preferences through the cookie or privacy controls available on our website and through your browser settings.

Advertising & Social Media

We may use platforms such as Meta, including Facebook and Instagram, to advertise Aijek and understand the effectiveness of our marketing.

Where these services are enabled and permitted, certain information about your interaction with our website may be shared with these platforms for analytics, advertising, measurement and personalisation purposes.

The information collected and used by these third-party platforms is also subject to their own privacy policies.

How We Share Your Information

We do not sell your personal information in the ordinary meaning of the term.

We may share personal information with trusted service providers where necessary to operate our business, including:

— Shopify and other website and technology providers 
— Payment processors 
— Shipping, fulfilment and logistics partners
— Klaviyo and other email or marketing providers 
— Analytics and advertising platforms 
— Professional advisers such as accountants, lawyers and auditors
— Government, regulatory or law-enforcement authorities where required by law 

We only share information where reasonably necessary for these providers to perform their services or where otherwise permitted or required by law.

International Data Transfers

Some of the service providers we use may process or store information outside Singapore.

Where personal information is transferred outside Singapore, we take reasonable steps to ensure that it is handled in accordance with applicable data protection requirements and receives an appropriate standard of protection.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer service, maintaining business records and meeting legal, tax and accounting requirements.

When information is no longer required, we take reasonable steps to delete, anonymise or securely dispose of it.

Protecting Your Information

We take reasonable administrative, technical and organisational measures to protect personal information against unauthorised access, collection, use, disclosure, alteration or loss.

However, no method of online transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Rights & Choices

Depending on where you live and the laws that apply, you may have certain rights regarding your personal information, including the right to:

— Request access to personal information we hold about you
— Request correction of inaccurate or incomplete information 
— Withdraw consent to certain uses of your personal information 
— Request deletion of your information where applicable 
— Object to or restrict certain processing where applicable 
— Opt out of marketing communications 

To make a request relating to your personal information, please contact us using the details below. We may need to verify your identity before completing certain requests.

Children's Privacy

Aijek's website and products are not specifically directed towards children, and we do not knowingly collect personal information from children without appropriate consent where required by law.

If you believe that a child has provided us with personal information inappropriately, please contact us.

Third-Party Links

Our website may contain links to websites or services operated by third parties. Aijek is not responsible for the privacy practices, security or content of these websites, and we encourage you to review their privacy policies separately.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, technology, business practices or legal requirements.

The latest version will always be published on this page, together with the date it was last updated.

Contact Us

If you have any questions about this Privacy Policy, would like to exercise your privacy rights or have a concern about how your personal information is handled, please contact:

Team Aijek
Email: contact@aijek.com