We want your Aijek pieces to reach you safely and with care. Please find our shipping and returns information below.

Singapore Shipping

We offer delivery across Singapore.

Orders are typically processed within 1–3 working days. Once your order has been dispatched, you will receive a confirmation email with tracking details.

Singapore delivery: Free standard shipping on all orders.
Estimated delivery: 1–3 working days after dispatch

Please note that delivery times are estimates and may vary during peak periods, launches and public holidays.

International Shipping

International shipping is currently available on request to selected destinations.

If you would like to place an international order, please email contact@aijek.com and our team will confirm availability, shipping costs and estimated delivery times for your destination.

International orders may be subject to customs duties, taxes or import fees upon arrival. These charges are determined by the destination country and are the responsibility of the customer.

Please note that customs processing may occasionally cause delays beyond the estimated delivery time.

Preorders

Some Aijek pieces are available for preorder. The estimated delivery timeframe will be stated on the individual product page.

As our pieces are produced thoughtfully and in considered quantities, preorder timelines are estimates and may occasionally shift. If there is any significant delay, we will contact you with an update.

Once your preorder is ready for shipment, you will receive a tracking link with full details.

Returns & Exchanges

All purchases are final. We do not offer refunds unless an item is proven to be faulty. If you believe you have received a faulty item, please contact us within 7 days of receiving your order at contact@aijek.com, including photographs clearly showing the issue.

We encourage you to review the product information and size guide carefully before placing your order.

Exchanges

We accept exchanges on eligible items within 7 days of receiving your order, provided the item is unworn, unused and in its original condition, with all original tags attached.

Eligible items may be exchanged for:

— A different size; 
— Another style of the same value; or 
— A gift card for the value of the item.

If your preferred size or style is unavailable or out of stock, we will issue a gift card for the product value, valid for 6 months from the date of issue.

Items that have been worn, washed, altered, damaged after receipt, or returned without their original tags are not eligible for exchange.

If you have any questions about sizing, fit or a particular piece before purchasing, please contact us at contact@aijek.com and we’ll be happy to assist.

Faulty Items

Every Aijek piece is carefully checked before it leaves us. In the unlikely event that you receive an item you believe to be faulty, please contact contact@aijek.com within 7 days of receiving your order.

Please include your order number, a description of the issue and clear photographs showing the fault. Our team will review your request and contact you with the next steps.

Where an item is confirmed to be faulty, we will arrange an appropriate resolution, which may include a repair, replacement or refund.

Please note that many Aijek pieces feature intricate embroidery and hand-finished details. Subtle variations may occur as part of the craftsmanship and individual character of each piece and are not considered faults.

Incorrect Orders

If you receive an incorrect item, please contact us at contact@aijek.com as soon as possible with your order number and photographs of the item received. We will arrange for the correct item to be sent to you where available.

Need Help?

For questions about your order, delivery, sizing or a product before purchasing, please contact us at contact@aijek.com.